Support

Ace Operator is an open-source software and is hosted by Source Forge. We are not in a position to provide commercial-grade support to all the users who has downloaded the software from Source Forge. If you are one of them, please use the free support available from the Support Site.

You can use the discussion forums to discuss Ace Operator with the developers and the community. You can use the trackers to report an issue or request an enhancement. We will try our best to answers the questions you may have but due to constraints, we may not always be able to provide you a response in a timely manner.

If you like commercial support, we will be happy to provide it for a fee. Please send an email to

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2 Responses to Support

  1. Mithun says:

    Hi,
    We are using ace version 2.0.0. We are facing this issue where the operator chat sessions with clients are getting disconnected. This happens 3 or 4 times everyday. I am not sure if this happens due to inactivity on the client’s side. Does ace chat have a setting to increase the inactivity timeout? Or is this happening due to any other reason? It is usually the clients session with the operator that gets lost. They have to re-initiate a session to chat again. This is what i found in the tomcat logs:

    The thread has not enabled message queue
    2013-10-30 11:00:25,917 INFO APPLSERV:160 – AppServerAdapter.expireSessions() -
    - 1 sessions out of 7 sessions will be closed because of inactivity
    2013-10-30 11:00:25,918 INFO APPLSERV:160 – AppServerAdapter.expireSessions() -
    - Closing connection 1248 because of inactivity
    2013-10-30 11:00:25,923 ERROR APPLSERV:168 – EndPoint_1248 EndPoint.dispose() –
    Error occured while sending signal :
    2013-10-30 11:10:26,009 INFO APPLSERV:160 – AppServerAdapter.expireSessions() -
    - 1 sessions out of 6 sessions will be closed because of inactivity
    2013-10-30 11:10:26,018 INFO APPLSERV:160 – AppServerAdapter.expireSessions() -
    - Closing connection 1253 because of inactivity
    The thread has not enabled message queue
    The thread has not enabled message queue
    2013-10-30 11:20:26,102 INFO APPLSERV:160 – AppServerAdapter.expireSessions() -
    - 2 sessions out of 4 sessions will be closed because of inactivity
    2013-10-30 11:20:26,258 INFO APPLSERV:160 – AppServerAdapter.expireSessions() -
    - Closing connection 1254 because of inactivity
    2013-10-30 11:20:26,259 ERROR APPLSERV:168 – EndPoint_1254 EndPoint.dispose() –
    Error occured while sending signal :
    2013-10-30 11:20:26,262 INFO APPLSERV:160 – AppServerAdapter.expireSessions() -
    - Closing connection 1251 because of inactivity
    2013-10-30 11:20:26,264 ERROR APPLSERV:168 – EndPoint_1251 EndPoint.dispose() –
    Error occured while sending signal :
    2013-10-30 11:45:38,488 INFO APPLSERV:160 – AppServerAdapter.logMeasuremen

  2. Mithun says:

    Additional Info:
    We are using tomcat 7.0.42 alongside apache 2.2 using Mod Jk
    Tomcat session timeout setting = 60 mins

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