Comments for Ace Operator

Comment on Installing Ace Operator V.2 by amit

amit — Mon, 06 May 2013 01:13:43 +0000

Sheridan,

After you ran the database creation script manually, there is no need to run the installer again. Just start the Tomcat server and you should be all set. Could you figure out why the installer could not run the database creation script?

Hope this helps.
Amit

Comment on Installing Ace Operator V.2 by sheridan

sheridan — Sat, 04 May 2013 18:09:37 +0000

The problem was that i didnt copy the .ace folder to the correct path. I copied it to /home/tomcat/ and install script can run.

Now im stopped again becouse the installer cant create de databases.

The database has not been initialized. To initialize the database manually, using a standard MYSQL client, run the SQL commands specified in the file /usr/tomcat/.ace/sql/init_ace.sql **

I run the commands, created te user, privileges, databases and tables manually, but now i dont know what to do.

If I run the installer again, i get the same error **

I downloaded de jconnector from mysql.com and put the .jar file into tomcat/lib/ Im quite noob ;( and dont know what to do now, I think may be some with the Jconnector.

Comment on Installing Ace Operator V.2 by sheridan

sheridan — Sat, 04 May 2013 15:26:07 +0000

Im having a hard time installing Ace 2.1.0

I unzip the zip file into /usr/tomcat, then I copy the .ace folder to /home/tomcat, and then I go to /usr/tomcat/ace-2.1.0/ and edit the file postinstall to fix the javapath and the version number (since is 2.0 and no 2.1 (a little bug?)).

Then I type ./postinstall -text (since i have no X), but I got an error:

tomcat@server [~/ace-2.1.0/installer]# ./postinstall -text
Welcome to the Ace Operator Installation Tool.
This tool will help you setup Ace Operator as per your requirements.
Please enter the information below. If you want to change some of the
information you provided, you will be able to do so after the installer
collects all the data.
** The specified folder does not exist
tomcat@server [~/ace-2.1.0/installer]#

And Im stack.

Comment on Home by anniyanvr

anniyanvr — Tue, 19 Mar 2013 04:41:16 +0000

Thanks

Comment on Home by amit

amit — Mon, 18 Mar 2013 15:07:00 +0000

I have not come across any MySQL connection issues remote or local. MySQL server have an inactivity timeout value where when a connection is inactive for a long time, the server drops the connection. The value for this timeout is configurable in the mysql.ini file. Please check the MySQL server documentation for details. In the Ace Operator code, there are checks for connection drops (and reopening the connection) for such scenarios. The only exception is log messages that get written to the database. The log4j db appender does not support this.

Please continue the discussion in http://sourceforge.net/p/aceoperator/discussion/383958/ . The forum is more appropriate for discussion threads and more manageable. Thanks.

Comment on Home by anniyanvr

anniyanvr — Sun, 17 Mar 2013 11:26:50 +0000

I am facing same issue when i installed both DB and container instance on same machine both communicator and operator login working fine with out connection drop. If i seperate the DB and container in different instance, communciator working fine but operator login frequently getting communication error – 500. Any configuration [https_config.xml] to check the frequent connection drop may be timeout properties. Any idea regarding this will highly appreciated.Thanks in advance.

Comment on Home by ramihailat

ramihailat — Sun, 03 Mar 2013 08:47:47 +0000

Hello,
I installed Ace Operator, but I noticed that the connection is closed suddenly, this cause the system to raise SQL exceptions, this is happened only in contactcenter application only and not the communicator, can you please advice with a solution ?

Comment on Home by amit

amit — Sat, 16 Feb 2013 15:23:07 +0000

jordeva, I am not entirely clear about the issues you are having. Can you post more details and clarify in the Ace Operator discussion form – http://sourceforge.net/projects/aceoperator/forums/forum/383958?

Comment on Home by joredva

joredva — Thu, 14 Feb 2013 23:34:23 +0000

Regards
Could someone please help me with the following:
Ace 2.0 successfully installing on centos , I created a client for a simple scenario and I have added a group operator ‘operator group’.

Join with the profile ‘default-operator’ all good then login with the profile ‘default-visitor’ income data
Name, Email, mensagge, mesagge picture, and click on send and receive message The message has been successfully delivered

I have no response from the operator and the operator also receives support request

thanks

Comment on Home by sreeraj1237

sreeraj1237 — Wed, 30 Jan 2013 05:32:27 +0000

Thanks alot sir