Category Archives: Install, Setup, Administer

Configuring Ace Operator for Mobile Users

In this blog, I describe what you need to do to set up your configuration so that visitors and/or operators can access Ace Operator using smart phones and tablet devices. If you are setting up a new operator group and … Continue reading

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Extending Ace Operator V.2

If you have already installed, configured and running Ace Operator and wondering how to extends the capabilities beyond supported customizations, you may find this post useful. Ace Operator is an open-source software. You can modify the Java code and create … Continue reading

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How To Upgrade an Existing Configuration to Support Mobile Users

This article discusses how to convert an existing operator group already in operation to support mobile users. If you are setting up a new operator group and you intend to support mobile users,¬†skip this article¬†and instead read the Configuring Ace … Continue reading

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Audio Tones Support on Ace Operator

Ace Operator provides audio tone capabilities similar to leading chat applications like Skype (not to be confused with Skype’s support for voice and video calls). An audio tone is played when an event occurs. For example, when an user receives … Continue reading

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Hosted Ace Operator Service

Ace Operator is an open-source software. You can download, install and run it without any restrictions and cost. But if you are not confident about hosting such a service all by yourself, there is a solution. QUIK Computing, the open-source … Continue reading

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Ace Operator V.2 Core Concepts – Things you need to know!!

Before you can use Ace Operator, you need to understand a few terms and concepts that we are going to use in all our blogs and web pages. This blog is a must read for anyone who wants to setup … Continue reading

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Customizing Ace Operator V.2

Now that you have figured out how to install and configure Ace Operator, let’s take a step further and customize Ace Operator. In this blog, I describe how to do some advanced configuration to customize the look and feel beyond … Continue reading

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Configuring Ace Operator V.2

Now that you have installed Ace Operator V.2 successfully following the steps discussed in my blog on Installation, lets take the next step and configure Ace Operator. Ace Operator allows you to setup operator queues, operator users, the look and … Continue reading

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Installing Ace Operator V.2

In this blog, I describe how to install Ace Operator V.2. The blog will take you though the steps of preparation, software download, building from the sources and installing the software. Please read the blog fully to avoid surprises in … Continue reading

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