Ace Operator enables you to provide live interactive communication between your organization’s representatives (operators) and visitors to your web site (visitor).
At the click of a button, visitors to your web site can setup chat sessions with a pool of operators and get the help or the service they need. Operators can conference-in additional operators, transfer sessions to other operators and much more. Ace Operator is available in English, Dutch and Croatian languages. Ace Operator V.2 does not need any additional software/plugins to be installed in operators’ or visitors’ computer or browser.
Ace Operator (V.1) was developed in 2002 and is a mature free and open-source solution. It was developed using Java and a host of popular open-source technologies available at that time. We offered as Operator as a hosted service with customers around the world using it to provide support and help to online visitors. After receiving many requests from users and our customers to modernize the user interface, we undertook the development of Ace Operator V.2. While preserving the mature server-side core, the user interface has been completely rewritten using the latest HTML and Javascript technologies. The software has been deployed in our hosted environment since 2012 and is being used everyday. Ace Operator V.2 is a stable and a modern software. We have retired Ace Operator V.1 and do not support it any longer.
Sir,
Is there any way to transfer file over ACE chat??? Any idea regarding this will highly appreciated.
Thanks in Advance…
sreeraj1237, this is planned. I created a sourceforge ticket for this – https://sourceforge.net/tracker/?func=detail&aid=3592084&group_id=112165&atid=661421 . You should see this feature in Ace Operator release 2.1.0 due at the end of January.
Thank you for your response sir..
The file share feature has been implemented. The software is available in the Subversion trunk. It will be packaged up and released in Ace Operator 2.1.0.
Thanks alot sir
what is Ace Operator use protocol? (xmpp,http,https…)
Ace Operator uses https protocol.
Regards
Could someone please help me with the following:
Ace 2.0 successfully installing on centos , I created a client for a simple scenario and I have added a group operator ‘operator group’.
Join with the profile ‘default-operator’ all good then login with the profile ‘default-visitor’ income data
Name, Email, mensagge, mesagge picture, and click on send and receive message The message has been successfully delivered
I have no response from the operator and the operator also receives support request
thanks
jordeva, I am not entirely clear about the issues you are having. Can you post more details and clarify in the Ace Operator discussion form – http://sourceforge.net/projects/aceoperator/forums/forum/383958?
Hello,
I installed Ace Operator, but I noticed that the connection is closed suddenly, this cause the system to raise SQL exceptions, this is happened only in contactcenter application only and not the communicator, can you please advice with a solution ?
I am facing same issue when i installed both DB and container instance on same machine both communicator and operator login working fine with out connection drop. If i seperate the DB and container in different instance, communciator working fine but operator login frequently getting communication error – 500. Any configuration [https_config.xml] to check the frequent connection drop may be timeout properties. Any idea regarding this will highly appreciated.Thanks in advance.
I have not come across any MySQL connection issues remote or local. MySQL server have an inactivity timeout value where when a connection is inactive for a long time, the server drops the connection. The value for this timeout is configurable in the mysql.ini file. Please check the MySQL server documentation for details. In the Ace Operator code, there are checks for connection drops (and reopening the connection) for such scenarios. The only exception is log messages that get written to the database. The log4j db appender does not support this.
Please continue the discussion in http://sourceforge.net/p/aceoperator/discussion/383958/ . The forum is more appropriate for discussion threads and more manageable. Thanks.
Thanks